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Investor Insights

This summary was created by AI, based on 24 opinions in the last 12 months.

Salesforce.com Inc. (CRM) is currently navigating a mixed landscape with experts divided on its future prospects. While many express optimism about its AI tool, AgentForce, which could enhance its service offerings, there are concerns regarding its recent revenue miss and weaker guidance that have affected shareholder sentiment. The company's transition to a shareholder-friendly approach through dividends and buybacks is noted positively, although there are worries about competition and the broader enterprise software market. Analysts suggest that there is potential for recovery, but caution remains due to slower growth expectations influenced by shifts in spending by larger companies. Despite the challenges, consensus points to CRM having a solid infrastructure and significant cash flows to leverage for future growth.

Consensus
Hold
Valuation
Fair Value
BUY

Just bought it. Likes the AI play. Sold off on weak guidance. AgentForce's margins are expanding up to 34%. Profitable.

computer software / processing
WATCH

Is up ahead of earnings today. It's all about Agentforce--what has been the adoption been for this AI tool? Guidance is 9.2%. Will they hit it?

computer software / processing
HOLD

12-month price target of $400, good runway still. Has really monetized the application side of AI, the golden goose that everyone was aiming for. Should report in next couple of weeks.

computer software / processing
BUY

They report end of the month; he expects a strong quarter based on AI. Acquisitions they made are becoming accretive.

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BUY

Is excited with their software pivot. Have $12 billion in free cash flow, fueling $9 billion in buybacks. Dividend is small, but will rise.

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BUY ON WEAKNESS

A strong believer in the CEO, and Morgan Stanley praised how CRM has benefitted its clients. Hold or buy dips.

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BUY ON WEAKNESS
For growth in a portfolio.

One of the leaders in the technology space, bringing automation into offices. Well managed. Has done extremely well, and this should continue. Fits well into the grand theme of electronics replacing humans.

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DON'T BUY

They're pushing AI and introducing a lot of services to customers. Good. He uses CRM software. They are increasing rates to customers by 9%. True, a lot of services are not necessary, so he's cancelled them for next year. Other companies will nip at CRM's heels as they roll out more AI. CRM is highly acquisitive. The high USD is hard on non-American customers.

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PAST TOP PICK
(A Top Pick Dec 27/23, Up 26%)

On Dec. 3, they missed top and bottom lines, but shares actually rallied because the CEO talked about Agent Force which impressed the street. Has a decent runway. Best to buy around $320; it won't fall below $300.

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SELL

He sold CRM because revenues were declining the last 8 quarters. 

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BUY

Will be one of the beneficiaries among the outer circle of applications of the AI stack. 12-month price target of $365.

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BUY

They did a small tuck-in acquisition. The stock is trending higher, now at its 200-day moving average, a good sign. If it breaks that, it sells at 20x PE, a discount to the market. Revenues will pick up.

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BUY

Yesterday, CRM launched their AI tool, AgentForce. Shares sank today when the Fed cut 50 bps, but CRM shares will shine on other days because of this AI tool. AF could be a game-changer. The CEO has introduced many products, but seems most excited about this and many companies have already signed up for it.

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HOLD
Trevor Rose’s Insights - Trevor’s most-liked answers from 5i Research

Revenue growth is expected to be about 9% annually till FY2027 and EPS is expected to expand 22% for FY2025, 10% for FY 2026, and 14% for FY 2027. We think CRM is a strong name, but growth has slowed down as capital spending on external SaaS solutions has tightened up. The company should benefit as AI is adopted, but it appears that many large companies are shifting spending to developing in-house AI solutions. As rates come down and companies ideally have more to spend on SaaS solutions, CRM could see growth improve. We generally view CRM positively and think it's valuation at 25x forward earnings is fair, although there are higher growth opportunities at similar multiples. We would be fine switching from CRM into another mega-cap tech name. 
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computer software / processing
DON'T BUY

Money has been flowing into AI, not software where none of these stocks is cheap and in heavy competition. A tough space.

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SalesForce.com Inc.(CRM-N) Rating

Ranking : 5 out of 5

Bullish - Buy Signals / Votes : 12

Neutral - Hold Signals / Votes : 4

Bearish - Sell Signals / Votes : 3

Total Signals / Votes : 19

Stockchase rating for SalesForce.com Inc. is calculated according to the stock experts' signals. A high score means experts mostly recommend to buy the stock while a low score means experts mostly recommend to sell the stock.

SalesForce.com Inc.(CRM-N) Frequently Asked Questions

What is SalesForce.com Inc. stock symbol?

SalesForce.com Inc. is a American stock, trading under the symbol CRM-N on the New York Stock Exchange (CRM). It is usually referred to as NYSE:CRM or CRM-N

Is SalesForce.com Inc. a buy or a sell?

In the last year, 19 stock analysts published opinions about CRM-N. 12 analysts recommended to BUY the stock. 3 analysts recommended to SELL the stock. The latest stock analyst recommendation is . Read the latest stock experts' ratings for SalesForce.com Inc..

Is SalesForce.com Inc. a good investment or a top pick?

SalesForce.com Inc. was recommended as a Top Pick by on . Read the latest stock experts ratings for SalesForce.com Inc..

Why is SalesForce.com Inc. stock dropping?

Earnings reports or recent company news can cause the stock price to drop. Read stock experts’ recommendations for help on deciding if you should buy, sell or hold the stock.

Is SalesForce.com Inc. worth watching?

19 stock analysts on Stockchase covered SalesForce.com Inc. In the last year. It is a trending stock that is worth watching.

What is SalesForce.com Inc. stock price?

On 2025-03-06, SalesForce.com Inc. (CRM-N) stock closed at a price of $286.05.